Are you trying to watch the footage or remotely from another location? What Smart PSS version are you currently running? Share public link
Clear your current search and click again to refresh the timeline. 4. Update Smart PSS and Device Firmware
If the problem persists:
Go to the Devices menu in Smart PSS. Delete the offending NVR/DVR entirely. Restart the software, and manually add the device back using its local IP address rather than a P2P cloud serial number to see if local routing bypasses the bug.
Work through these troubleshooting steps in order to resolve the issue. 1. Change the Playback Stream Type Failed To Start Playback Netsdk Returns Error Smart Pss
Smart PSS records video using two different streams: Main Stream (high resolution) and Sub Stream (low resolution). If you attempt to play back a stream type that was never recorded, the NetSDK will return an error.
If the basic steps didn't work, the issue likely lies with a corrupted configuration file in your SmartPSS user profile. The most reliable solution is to create a fresh profile while keeping your devices. Are you trying to watch the footage or
Code incompatibility between the Smart PSS client software and the recorder's internal operating system. The Fix:
When the NetSDK returns an error, it usually indicates a problem with the camera's configuration, network connection, or the Smart PSS software itself. To troubleshoot the issue, we'll need to investigate each of these potential causes. Restart the software, and manually add the device