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Turn the printer back on normally. The 5B00 error will be gone, and the status light will be green. Troubleshooting Common Errors Error Code 006

Ensure the printer is truly in Service Mode (solid green light). Try switching to a different USB port on your PC, preferably a USB 2.0 port instead of USB 3.0. Error Code 002

: "Verified" versions are often found on technical forums like PrinterKnowledge

The Canon Service Tool is a specialized utility program designed for printer maintenance and repair. Unlike the standard maintenance tools that come bundled with printer drivers (offering functions like print head cleaning and nozzle checks), the Service Tool is a more advanced application intended for technicians when replacing hardware components such as the logic board assembly, waste ink absorber, or print head.

Remember that resetting the waste ink counter without replacing the physical absorbers is only a temporary solution. Eventually, the pads will saturate, potentially causing ink leakage and permanent printer damage. Consider this tool as a stopgap measure rather than a permanent fix.

[Main Tab] └── [Clear Ink Counter Section] └── Absorber: Select "Main" └── Click "Set" Button Go to the tab of the interface. Locate the Clear Ink Counter section.

Always upload the downloaded file to an online aggregator like VirusTotal before running it.

The green power LED will blink momentarily and then stay lit solidly. Your printer is now in Service Mode. Step 2: How to Use the Service Tool v4720

The Canon Service Tool will recognize your printer if it is turned on normally. You must manually boot the printer into "Service Mode" using a hardware button sequence.

Because this software modifies hardware EEPROM directly via USB, some antivirus programs flag it as a "generic heuristic threat" or "PUP" (Potentially Unwanted Program). If you have verified the source, you may need to temporarily pause your real-time shields during execution. Step 2: Preparing Your Printer (Entering Service Mode)

Next to "Absorber", ensure the dropdown is set to Main (or "All" depending on your layout).

Ensure the download extracts directly into a standalone executable ( .exe ). Do not trust downloads packaged as suspicious .bat , .vbs , or heavily password-protected .rar files that block antivirus scanning.

The function is not supported by your specific printer model.

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Shailendra Chauhan (Microsoft MVP, Founder & CEO at ScholarHat)

He is a renowned Speaker, Solution Architect, Mentor, and 10-time Microsoft MVP (2016–2025). With expertise in AI/ML, GenAI, System Design, Azure Cloud, .NET, Angular, React, Node.js, Microservices, DevOps, and Cross-Platform Mobile App Development, he bridges traditional frameworks with next-gen innovations.

He has trained 1 Lakh+ professionals across the globe, authored 45+ bestselling eBooks and 1000+ technical articles, and mentored 20+ free courses. As a corporate trainer for leading MNCs like IBM, Cognizant, and Dell, Shailendra continues to deliver world-class learning experiences through technology & AI.
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